Unified Communications

Business driven by emails and phone calls is becoming a thing of the past, executives must be able to connect face-to-face with anyone at any time, at a moment’s notice.

Unified communications is about enhancing business productivity. Integrating communications with business processes ensures that information reaches employees every time, regardless of their working environment or location. First Connections can help you expand your communications by integrating and maximising your existing investments. These typically are the following elements:

• Communications applications which help to unify an employee’s workspace and enable more effective personal communications by integrating solutions such as messaging, voice and video with common desktop business tools.
• Contact Center solutions to provide intelligent call routing, network-to-desktop CTI, and contact management to enterprise agents over an IP network.
• Messaging services, including voice mail, e-mail, and calendaring, are an integral part of the Unified Communications environment. Take advantage of the interoperability available among collaboration and mobility solutions.
• IP telephony allows businesses to extend consistent, reliable communications services to all employees wherever they are, while benefiting from using a single, converged network for transport and interconnection.
• Video and telepresence technologies provide interactive High Definition video over an IP network and converge voice, video, and data traffic over a common path. Video builds on top of existing IP data networks, saving money and increasing productivity, scaling to large deployments for ultimate face to face collaboration.