Support

First Connections believe that a dependable, highly responsive support and service is essential as part of your technology solution. Our Video help desk personnel can assist with most of your needs, they are backed up with a full range of world-class support capabilities that ensure you have the right level of services; including, parts exchange, and on-site assistance, whenever and wherever it's needed.

The First Connections FirstCare is a support package that allows you peace of mind when you invest in your Telepresence solution. FirstCare is an on-going relationship that’s more than just technical support; we put our video number into the equipment’s address book for a reason. We want to help, we want you to call, and we want our customers to feel comfortable using the equipment. That is why we have a manned Video Help desk to enable prompt solutions to problems that may arise, and to help you complete those more demanding tasks – data sharing, collaborative working.

Whatever the requirement, whoever supplied or manufactured the equipment, wherever the location, FirstCare has a support solution for you