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| First Connections offer a whole different types of training services. We offer training on installation, giving our customers a brief overview of the system, how it operates and what to do if something goes wrong. We then offer additional training sessions for additional users either onsite or over video! We then offer our in-house training program and we resell manufacturer training courses to become experts on individual products! |
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Installation Training
First Connections believes that it is important to differentiate between the training requirements of technical personnel and the requirements of staff using the videoconferencing system on a day-to-day basis. It is recommended that you appoint a system administrator to perform normal system management but it is important that technical support personnel have had sufficient training to enable them to provide some form of first line assistance. The 2 distinct categories of training we will provide are as follows;
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Operational (for local users) |
- Technical overview
- Group system installation and troubleshooting
- Networking
- Peripherals including document camera, VCR etc
- Codec interfaces (video/audio inputs/outputs, VGA in/out, Ethernet, dataport etc)
- Call Management including diagnostics
- Video Streaming
- ITU Standards
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- Introduction to videoconferencing including system start-up, basics, making and sending calls, directory etc
- General use inc. camera control, selecting video/audio sources, presets etc
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First Connections Training Program
First Connections Training programs offer our customers a complete training package on not only the Video Conferencing solutions and products available today, but the underlying network, components and technology behind them. Our training is also unique in that we are not manufacturer dependant, we give a fair and equal view on all the manufacturers and key components the market place.
Our training gives you the opportunity to learn, see and experience the latest video conferencing technologies.
Goals:
To understand;
- basic standards of video conferencing
- the various network mediums
- manufacturers & products available
- types of systems
- the Video Communication Solution
To gain;
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- experience with a mix of products
- design and implementation skills
We aim to provide our customers with the skills and knowledge to be able to understand the market place and the video communication solutions available.
Hands on training will be available to give experiences on some of the newest video conferencing technology available on the market today, along with the common problems with Video Conferencing and how to solve them! We can customize our training days around our customers and what they wish to learn about. Typically we will cover the following areas;
A brief view of the content:
- Introduction to First Connections
- Videoconferencing Basics & The Standards
- The Video Conferencing Industry today
- Networks, H.320 – Video over ISDN
- Networks, H.323 – Video over IP
- Networks, SIP & Others
- Manufacturers and their Product ranges
- Sample Systems & Installations
- High Definition (HD) Video Conferencing
- Security
- Streaming
- Telepresence
- Management Systems
- Infrastructure
- Peripherals / Components to Video Conferencing
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