The FirstCare help desk is there to ensure any problems are resolved as quickly as possible, nearly all problems that are reported are either user problems or telephone problems in reaching the far end (wrong video number or settings).
The helpdesk staff are CVI (Certified Video Implementer) qualified which enables them to diagnose any problem and resolve it with the minimum amount of disruption. The equipment used for our Video Help Desk enables us to look at your equipment’s performance, monitor the line, and provide error causes for most situations. We will also call the remote system to ensure the number you are calling is a valid videoconferencing system and isolate the problem.

In the few events when a hardware failure is diagnosed FirstCare offers next day courier replacement for failed equipment ensuring that response times are kept to the minimum possible. Plus FirstCare includes onsite support.
Overall our aim is to ensure that your investment in Video Conferencing runs at optimum efficiency and you are able to gain the maximum returns that Video can offer any organisation.