Managed services

The First Connections Managed Service has been developed and enhanced over many years with our clients. A fully managed service that suits both our newest clients and those that have been using the video technology for some time, it is designed to help maximise the return on investment and drive adoption of the technology.

The Service has been distilled into two distinct offerings; the first is a standard package that gives all the benefits of a high end corporate solution, available to everyone on a fixed monthly subscription. The second is a truly tailored solution, configured and ultimately flexible to meet your specific business requirements. This has meant solutions designed for our clients ranging from onsite teams, secure off site locations, simple conference management through to a complete Managed Service including facility ownership.

First Connections managed videoconference service solutions are the essential component for removing any fear, stress or complexity around using the technology. First Connections believes that all video meetings should be seamless, easy to coordinate and completely transparent for all manufacturer endpoints. Our managed service team have access to a suite of products on a multi vendor service platform, so whether its immersive telepresence or desktop conferencing we are here to get you connected.

• Multipoint Calls
• Gateway Calls
• Dedicated booking and support number
• Branded Services
• Global Technical Help Desk
• 24 x 7 x 365 service
• One point of contact for call set up, fault reporting and problem management
• In conference telephone support or dedicated conference producer
• Service Reports
• Service Development and Applications Discovery
• Tailored Billing
• Site Certification